Privacy Policy

1What We Collect

• Identity & contact details: name, email, phone number, and (if relevant) address or location.
• Booking & purchase details: workshop/product selections, invoices, receipts, and related communications.
• Payment processing: payments are handled by third-party payment providers. We do not store full card numbers.
• Customer messages: information you submit via forms, email, comments, surveys, testimonials, or support requests.
• Media: photos/video that may include you (e.g., behind-the-scenes, group photos), where captured in connection with our services and handled per your consents/agreements.
• Website & device data: IP address, approximate location, device/browser, pages viewed, referrers, and click activity (collected via cookies and similar technologies).

2How We Collect Information

• Directly from you when you contact us, join a waitlist, make a booking, purchase a digital product, or submit a form.
• Automatically when you browse our website (via cookies, pixels, tags, and similar tools).
• From third parties where you use integrated platforms (e.g., payment processors, email delivery systems, booking systems), or where you publicly tag/share content we can view.

3Why We Use It

• To deliver workshops, digital products, educational content, and customer support.
• To manage bookings, payments, confirmations, invoices, and service communications.
• To improve the website, content, and offers based on aggregated usage patterns.
• To run marketing and measure performance (e.g., understanding which campaigns and pages lead to enquiries/bookings).
• To meet legal, insurance, safety, and permit-related obligations where applicable.

Marketing: We only send marketing emails/SMS where you have opted in (or where otherwise permitted by law). You can unsubscribe anytime using the link in our messages or by contacting us.

4Cookies, Analytics & Advertising

We use cookies and similar technologies for essential site functions, analytics, and (where enabled) advertising measurement. This may include tools such as Google Analytics (GA4), Google Ads conversion tracking, and Meta (Facebook/Instagram) tools.

• Essential: site security, load balancing, preferences, and basic functionality.
• Analytics: understanding how visitors use the site (pages visited, engagement, conversions).
• Advertising: measuring ad performance and (where enabled) showing more relevant ads to people who have visited our site.

You can control cookies through your browser settings. You can also manage some ad preferences via Google and Meta account settings. Disabling cookies may affect site functionality.

5When We Share Information

We do not sell or rent personal information. We may share information with:

• Service providers needed to operate (e.g., website hosting, email delivery, analytics, payment processing, customer support tools).
• Professional advisers (e.g., accountants, insurers, legal advisers) where necessary.
• Authorities where required by law, or to protect rights, safety, or prevent fraud.

Where service providers handle personal information on our behalf, we take reasonable steps to use reputable providers and to require appropriate privacy/security safeguards.

6Overseas Disclosure

Some providers we use may store or process data outside Australia (commonly in the United States and/or the European Union). When we disclose information overseas, we take reasonable steps to ensure it is handled in a way that is consistent with the Australian Privacy Principles (or otherwise as permitted by law).

7Security & Retention

• We use reasonable security measures such as access controls, strong passwords, and reputable hosted platforms.
• We retain personal information only as long as needed for the purposes described in this policy, or as required by law (e.g., taxation/record-keeping).
• If we no longer need information, we take reasonable steps to delete or de-identify it.

Data breaches: If a serious eligible data breach occurs, we will comply with the Notifiable Data Breaches scheme (including notifying affected individuals and the OAIC where required).

8AI & Training Data

We do not sell personal information and we do not intentionally supply identifiable client data to train public AI models. If we use automation tools (e.g., for email workflows or customer support), they are used to operate the business and respect opt-out settings.

9Access, Correction & Deletion

You may request access to personal information we hold about you, request corrections, or request deletion by emailing info@dylanknight.com.au. We will respond within a reasonable timeframe (generally within 30 days).

In some cases, we may need to keep certain records for legal, safety, insurance, or accounting reasons.

10Complaints

If you have a privacy concern, contact us first at info@dylanknight.com.au and we’ll work to resolve it. If you’re not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC: oaic.gov.au

11Changes to This Policy

We may update this policy from time to time by publishing a new version on our website. The “Last updated” date at the top shows when changes were last made. Continued use of our website or services after updates indicates acceptance of the revised policy.

Related pages: Terms & Conditions · Cancellation Policy